Still need help? Email us at support@onthelineco.com
General Questions
How do I wash and dry my tee's?
For best results, wash cold and hang dry, avoiding bleach and harsh detergents to preserve the fabric's softness and color. Turn the garment inside out before washing, and if you must use a dryer, tumble dry on low heat to minimize shrinkage and wear.
What is the return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
On The Line Co. does not accept returns on non-defective items. Exchanges may be allowed for incorrect sizes, but customers are responsible for return shipping on items ordered in the wrong size, color, or style. On the Line Co reserves the right to refuse returns based on our own discretion if the nature of the return does not meet our standards for returns.
(See more in Refund Policy)
Are any purchases final sale?
All purchases are considered final sale unless the item arrives damaged or defective. On The Line Co. does not accept returns on items that arrive without defects.
Where are your products manufactured?
Arizona
How much does shipping cost?
We offer flat-rate shipping of $5.25 on all orders within the United States. Shipping costs are calculated at checkout and will be clearly shown before you complete your purchase.
Shipping
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is there free shipping?
We offer free shipping for orders over $50.00 USD. There will also be opportunities for free shipping on our socials!
